Return Shipments

Returns made easy!

Skeki values ​​service!

You decide how your returns are organized.

Do you want to have the exchange item quickly?

Do you want to send as little money back and forth as possible?

The choice is yours - we want you to be happy.

Return overview

fast exchange

Standard exchange

Just the return

Return the items

You send the return

You send the return

You send the return

New items?

Place a new order and pay it, exchange order is shipped

Place an exchange order and pay for any difference in value or the new freight

Return processing

We receive the return, check it and put out a credit note

We receive it, check it and put out a credit note against the exchange order

We receive it, check it and put out a credit note

payment reconciliation

We send the money back

If Value of the exchange order is smaller than the credit note:
We send the surplus money back

We send the money back

Advantages

You don’t need to wait for the exchange order until your return has been processed

You don’t have to pay the exchange order, but use the credit from the return instead

It's easy to do a return shipment

Step 1 Checks

Please check if a return is possible.

Your items are

  1. unused and not damaged
  2. not longer than two weeks in your posession
    If you want to return after that, please contact us.
    Usually that should be no problem.

For questions or if you need assistance please use the button "Book a Return" below.

Step 2 Inform us

Please inform us if you are sending something back.
You have no obligation to do that of course and we will accept your return without this information, but it helps us in the process and our warehouse knows about the return.

Please tell us:

  1. What will be returned?
    If possible tell us, why you are sending it back, that helps us a lot. Thank you!
  2. Is it an exchange or just a return?
  3. If it is a return:
    Please tell us the items you want in exchange.

Simply click on the button "Book a Return" - Dankeschön!

Step 3 Prepare the Return

Please help us, so that everything works nicely:

  • put a short notice in the return and tell us what to do with the return
  • If it is an exchange, please transfer the shipping costs.
    Sadly the parcel services charge us for a renewed shipment.
  • If it is a return, please give us your banking details.
    If you paid with PayPal or credit card, we can return your payment with PayPal.

Would you like to buy a return label?

You can buy a return label on this page.
Parcel services are very expensive in some countries.
We want to protect these customers from costs by offering a return label, practically at cost price.

It's very easy:

  1. You select the return from your country below
  2. order and pay
  3. we will send you a label for the return shipment

If it is a DHL label, you can not only give it to the branches, but also to any DHL driver, e.g. if you receive a shipment from DHL yourself.

Important: YOU decide 100% how you send back your return!

We have no commercial interest in selling these labels, it's purely a service.

Step 4 Ship the Return

Please stamp or label the return and send it to:

eneiro UG
c/o Skeki Retourenlager
Nordring 53-55
63843 Niedernberg 

 


Service by Skeki: save on return shipments

SKU:
ret-at
Manufacturer:
15,95 € *
Delivery time: 1 - 3 Workdays

Service by Skeki: save on return shipments

SKU:
ret-dk
Manufacturer:
15,95 € *
Delivery time: 1 - 3 Workdays

Service by Skeki: save on return shipments

SKU:
ret-i
Manufacturer:
15,95 € *
Delivery time: 1 - 3 Workdays

Service by Skeki: save on return shipments

SKU:
ret-e
Manufacturer:
15,95 € *
Delivery time: 1 - 3 Workdays

Service by Skeki: save on return shipments

SKU:
ret-fi
Manufacturer:
15,95 € *
Delivery time: 1 - 3 Workdays

Service by Skeki: save on return shipments

SKU:
ret-est
Manufacturer:
15,95 € *
Delivery time: 1 - 3 Workdays

Service by Skeki: save on return shipments

SKU:
ret-let
Manufacturer:
15,95 € *
Delivery time: 1 - 3 Workdays

Service by Skeki: save on return shipments

SKU:
ret-lit
Manufacturer:
15,95 € *
Delivery time: 1 - 3 Workdays

Service by Skeki: save on return shipments

SKU:
ret-s
Manufacturer:
15,95 € *
Delivery time: 1 - 3 Workdays

Service by Skeki: save on return shipments

SKU:
ret-ro
Manufacturer:
15,95 € *
Delivery time: 1 - 3 Workdays

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